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I had given my laptop for a video driver software installation but after getting it back, I noticed that my sleep and hibernation options are faded in the start menu and if I close my laptop's lid, the screen turns black but my laptop still continues working. I tried searching for many answers but unfortunately could find none which would solve my problem. Also, if I check for driver versions and model through dxdiag, it doesn't show anything.

The results it shows:

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I use 32-bit Windows 7 Ultimate.

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Can anyone please help me out?

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  • Welcome to Super User. What this feature working before? Did you ask the place you had install the driver? It is impossible for us to know what they did. – CharlieRB Apr 29 '16 at 13:05
  • Does running the following work? "rundll32.exe powrprof.dll,SetSuspendState 0,1,0" – InterLinked Apr 29 '16 at 13:08
  • @CharlieRB Thanks. Yes, it was working before. I tried asking them and they just said that they downloaded a software from the internet but it didn't work. And I can't find any new driver which may have been installed. – Nirali Apr 29 '16 at 13:11
  • @InterLinked What does the command actually do? – Nirali Apr 29 '16 at 13:18
  • You should be able to do a System Restore to a date prior to them working on your computer. – CharlieRB Apr 29 '16 at 13:29
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First, go to your desktop.

Right click on the desktop and you should see "Personalize" in the popup box. Click on "Personalize".

Next look at the bottom right corner of the screen and locate "Screen Saver" and click on it. The "Screen Saver Settings" box should display.

Look at the bottom left for the "Change power settings" option and click on it.

Here you can setup how your laptop's power functions will behave. I recommend you click on the "Change plan settings".

You can now configure how your power functions work "On battery" and when "Plugged in". A lot of people forget about this. Configure to your personal preference. Once done, click "Save changes" and click the back arrow at the top of the screen.

Look in the left hand column and you can change how your laptop behaves when you close the lid and other functions. Don't forget to "Save changes". Just remember how to get to this page and make changes to best suite your computing experience.

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