I have an Acer Chromebook 11 (CB3-111). It's hardware class is
GNAWTY C2A-E7J-Q8Q. I am currently running Chrome OS version 7834.70.0. I am attempting to create a recovery SD card. I entered the hardware class by clicking on it in step one in of the Chromebook Recovery Utility process. It says No model found yet. Keep typing..

The model number has been recognized before, so what could possibly by happening now? If the box uses autocomplete, then it's not working now, either.

1 Answer 1


Same here, the model used to be there but no longer. But from my working chromebook (CB3-111) it leads me to download the recovery of Acer Chromebook 11 (C730 / C730E). Give it a try if you still have it.

  • Maybe I’m just dense, but — give what a try? What is the answer? Commented Aug 24, 2017 at 17:06
  • Choose Acer Chromebook 11 (C730 / C730E) from the drop down list can create the recovery media. This should be the same image as CB3-111 Commented Aug 25, 2017 at 9:32

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