I purchased a Dell Inspiron 7548 about a year ago. I have no idea if my graphics card has yet to work, and I am very frustrated. I've spent many many hours looking for a solution and am yet to find one. All help is greatly appreciated.
In device manager, I have updated and rolled back and disabled and enabled my GPU driver many times over. When doing this, sometimes it says I have an AMD Radeon R7 m270, other times an AMD Radeon R7 m265. Apparently you can download and delete hardware... When device manager says I have the 270 version and try to open AMD Settings I get the following error message.
"No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware."
When device manager says I have the 265 version I am able to open AMD Settings, however under the display tab I am told I have no amd products connect to any displays, and in the system information tab it says the gpu is disabled.
Some information on my system.
Intel Core i7-5500U @ 2.40 GHz
1TB Hard Drive
Screen resolution is 4k.
More reason to believe my R7 is doing nothing, when running games like counter strike, I set my screen resolution to 720p, run on absolute minimum settings, struggling to stay about 40 fps.