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I'm not sure if the title fully explains the situation.

Basically sound refused to play through my headset once I connected them

I've re-installed most of the drivers on my (new) machine about what seems like an infinite amount of times. (Downloading various version of drivers, and swapping between older & newer Realtek drivers, as well as the default Microsoft HD Audio drivers.)

Currently I've got something working... but for the life of me, it does not make sense at all.

enter image description here

When I disable the auto detection on the audio socket, I'm able to get sound played through my headset, when I disable it, sounds gets redirected to the speakers... WUT!? :/

My playback devices... also quite strange, I'd expect to see headphones here, not just a single speaker/headphone combination... (I'm guessing it's a new thing)

enter image description here

Has anyone encountered this before, and is there a (known) solution other than days of tinkering?

(Specs: Windows 10 / Dell Latitude E5550 / Realtek HD Audio)

  • Can you show us a screenshot of your Playback Devices? – Ramhound May 17 '16 at 15:11
  • @Ramhound, see updated question. – Rohan Büchner May 18 '16 at 4:57
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Unfortunately there is no software fix for this. I believe this was a hardware issue.

My thinking is that, the driver was meant to access the hardware auto detection, thus by disabling it, and specifying a output device, my sound would work.

We also tested on exact same spec machines and had no issue. I ended up returning the laptop to the supplier whom re-issued another laptop (that didn't have the same problem).

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