I work on a service desk and got a call today about an error a user was having: Windows resume loader failed
so I attempted some trouble shooting in the following:
- Had user hard reboot; error still occurred but user was able to attempt to start normally; after normal Windows start it threw the Windows resume loader error again
- So I thought about starting in safe mode, I had the user restart again; got him to the safe mode start and had him attempt to reset in safe mode; it ended up freezing his keyboard and he was unable to choose an option; so I did some research and found out that he would have to reset his capacitors
- Had user reset the capacitors by unplugging the computer and holding down the power button for about 20 seconds; user still got the same error
So my question is, is there anything else I could have done in order to further assist this user, also how do you fix this issue?
Delete restoration data and proceed to system boot menu
?2
and move on. This only indicates that the hibernation/sleep file is corrupted. Pressing2
will just normally boot windows.