I work on a service desk and got a call today about an error a user was having:
Windows resume loader failed so I attempted some trouble shooting in the following:
- Had user hard reboot; error still occurred but user was able to attempt to start normally; after normal Windows start it threw the Windows resume loader error again
- So I thought about starting in safe mode, I had the user restart again; got him to the safe mode start and had him attempt to reset in safe mode; it ended up freezing his keyboard and he was unable to choose an option; so I did some research and found out that he would have to reset his capacitors
- Had user reset the capacitors by unplugging the computer and holding down the power button for about 20 seconds; user still got the same error
So my question is, is there anything else I could have done in order to further assist this user, also how do you fix this issue?