I work on a service desk and got a call today about an error a user was having: Windows resume loader failed so I attempted some trouble shooting in the following:

  • Had user hard reboot; error still occurred but user was able to attempt to start normally; after normal Windows start it threw the Windows resume loader error again
  • So I thought about starting in safe mode, I had the user restart again; got him to the safe mode start and had him attempt to reset in safe mode; it ended up freezing his keyboard and he was unable to choose an option; so I did some research and found out that he would have to reset his capacitors
  • Had user reset the capacitors by unplugging the computer and holding down the power button for about 20 seconds; user still got the same error

So my question is, is there anything else I could have done in order to further assist this user, also how do you fix this issue?

  • What version of windows? – TheKB May 26 '16 at 15:32
  • Windows 7 Enterprise, it's a government laptop, so that might make this a little more complicated – 13aal May 26 '16 at 15:36
  • Ok. I'll try to help. What happens if the user presses option 2 or Delete restoration data and proceed to system boot menu? – TheKB May 26 '16 at 15:42
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    The "fix" if it only happens once is to press 2 and move on. This only indicates that the hibernation/sleep file is corrupted. Pressing 2 will just normally boot windows. – TheKB May 26 '16 at 15:57
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    I have posted it as an answer. I am glad I could help. – TheKB May 26 '16 at 16:03

To fix the Windows Resume Loader Error press 2 when presented with options. This will discard any corrupted hibernation/sleep files and boot windows normally.

  • I can award you the bounty in 23 hours. – 13aal May 26 '16 at 16:07
  • @13aal No problem, again glad I could help. – TheKB May 26 '16 at 16:08

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