2

I work on a service desk and got a call today about an error a user was having: Windows resume loader failed so I attempted some trouble shooting in the following:

  • Had user hard reboot; error still occurred but user was able to attempt to start normally; after normal Windows start it threw the Windows resume loader error again
  • So I thought about starting in safe mode, I had the user restart again; got him to the safe mode start and had him attempt to reset in safe mode; it ended up freezing his keyboard and he was unable to choose an option; so I did some research and found out that he would have to reset his capacitors
  • Had user reset the capacitors by unplugging the computer and holding down the power button for about 20 seconds; user still got the same error

So my question is, is there anything else I could have done in order to further assist this user, also how do you fix this issue?

9
  • What version of windows? – TheKB May 26 '16 at 15:32
  • Windows 7 Enterprise, it's a government laptop, so that might make this a little more complicated – 13aal May 26 '16 at 15:36
  • Ok. I'll try to help. What happens if the user presses option 2 or Delete restoration data and proceed to system boot menu? – TheKB May 26 '16 at 15:42
  • 1
    The "fix" if it only happens once is to press 2 and move on. This only indicates that the hibernation/sleep file is corrupted. Pressing 2 will just normally boot windows. – TheKB May 26 '16 at 15:57
  • 1
    I have posted it as an answer. I am glad I could help. – TheKB May 26 '16 at 16:03
2
+50

To fix the Windows Resume Loader Error press 2 when presented with options. This will discard any corrupted hibernation/sleep files and boot windows normally.

2
  • I can award you the bounty in 23 hours. – 13aal May 26 '16 at 16:07
  • @13aal No problem, again glad I could help. – TheKB May 26 '16 at 16:08

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.