I am trying to fix a friends printing issues with his HP Envy 5530.
He switched internet provider earlier this week and since then he has not been able to scan or print.
His computer is on a wired connection, his printer is wireless.
I have managed to get it to print diagnostics pages via the printer IP page through the browser on the computer he is trying to print from, and also scanning works fine via that page.
I have power cycled the computer, printer and router; reinstalled printer drivers and re-run the wireless setup utility.
It is not possible to connect the printer with a wire apparently (probably lost the wire).
Does anyone have any ideas how to solve this issue?