This is a long question, but I tried to explain everything in details.
On the internet there are plenty of threads about this issue, but there is no clear solution.
What is AudioWizard MAXX?
It's basically an EQ and more. With this tool - and only with this - you have proper bass on both the speakers, and your headphones. It is really a must for every device that supports it.
This started after many people upgraded to Windows 10. For me, it exists on 8.1 as well.
Basically, the AudioWizard panel just disappears after the upgrade, or it's not working.
But it worked back then! I had a Windows 8.1 installed a year ago or so. Installed the Realtek drivers back then - can't remember if they were from the Realtek or ASUS site, but they had the tool with an ASUS skin on top. It worked. Upgraded to 10 when my Onedrive totally broke itself, and I still had the tool.
Now, after the reinstall? It's broken.
What I tried...
I have tried following all the leads in the ASUS ROG forums. Always removed the drivers from Programs and Features, and always checked Device Manager. Tried even plugging the lan cable just to make sure Windows won't download something.
This is the list of the software and drivers I have installed:
- [driver] Realtek 2.79 - latest, straight from their site, it's missing the entire MAXX parts
- [driver] Realtek v. 6017027 - the oldest I have stored
- [driver] Realtek v. 6017156
- [driver] Realtek v. 6017576 - 'stole it' from a newer ASUS tower's driver page
- [driver] Realtek v. 6017469 - latest I have for 8.1 and by ASUS
- [tool] AudioWizard_G11CB_G11CD_v10095 - 'stole it' from the tower's page, this was linked in a thread, saying that it worked for some. Well, install fails for me.
- [tool] AudioWizard_G11CB_G11CD_v10073 - 'stole it', same place, same result: installation fails.
- There is no AudioWizard icon now anymore in my Start Menu.
- There is, a tab however, in my Realtek HD panel.
- When I click the Launch button, nothing happens.
I suspect, something is missing.
I tried using Process Monitor, but besides plenty of REG reading and whatnot, there is no evidence whatsoever.
- Maybe the laptop needs an ATK like package to get it's sound recognized. I have not modified the BIOS since then.
- Maybe the MAXX audio program is missing a library or something. I do have all the Visual C++ redist packages installed. .net 3.5 and 4.6 too.
One affected laptop model: ASUS G750jz
But others mentioned pretty much all the other G550, G551, G750 and G751 series models.