I just renamed my main user (belongs to administrators), and now many metro apps including the Store-App won't open. The outer border appears but then they crash and disappear. A second user that I created afterwards doesn't have this problem. So something is broken in my main user account.

Those are the error logged in the event viewer:

Error (Event-ID: 1000)

Faulting application name: WinStore.Mobile.exe, version: 11602.1.26.0, time stamp: 0x5721ad5a
Faulting module name: KERNELBASE.dll, version: 10.0.10586.306, time stamp: 0x571af331
Exception code: 0x00000004
Fault offset: 0x0000000000071f28
Faulting process id: 0x157c
Faulting application start time: 0x01d1c686623b758c
Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsStore_11602.1.26.0_x64__8wekyb3d8bbwe\WinStore.Mobile.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 97162e8a-33a6-423a-9c83-0a3169cb9080
Faulting package full name: Microsoft.WindowsStore_11602.1.26.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

Information (Event-ID: 1000)

Fault bucket 133327144098, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.WindowsStore_11602.1.26.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 11602.1.26.0
P4: 5721ad5a
P6: 10.0.10586.306
P7: 571af331
P8: 00000004
P9: 0000000000071f28

Attached files:

These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Window_709857eaafaf282f5879e956d8d2e20d83d7bd6_80315bdc_14ac882d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 97162e8a-33a6-423a-9c83-0a3169cb9080
Report Status: 0
Hashed bucket: 67af441ade053206b627db4c2452d724

and Error (Event-ID: 5973)

Activation of app Microsoft.WindowsStore_8wekyb3d8bbwe!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Also, I have no idea where I could find this "Microsoft-Windows-TWinUI/Operational log", mentioned in the third error report. Anyone having any idea? I don't want to create a new user account and switch everything over.

EDIT: Hm, I wanted to give the suggested solutions a shot today. But apparently the problem went away? I have no explanation for this. I have never encountered a problem like this going away on its own in almost 20 years PC experience. I am sorry, I cannot try any of your solutions now to not break the system (again). Still, thank you everyone for your effort. It is well appreciated!

  • If you name it back to its original name does it still happen?
    – Ramhound
    Jun 15, 2016 at 1:11
  • Yes. Even with the old name the error happens now. Also, I don't have a restore point.
    – TJJ
    Jun 15, 2016 at 9:55
  • 1
    How did you rename the main user account? I.e. did you use Windows 10's User Accounts > Change your account name feature or some other way?
    – misha256
    Jun 22, 2016 at 20:57
  • I used netplwiz -> Username -> Properties and changed the name there. I don't know why, but I didn't find the other options to rename a user account. Probably that was the mistake. I will try the suggested solutions in the coming days.
    – TJJ
    Jun 23, 2016 at 14:23

3 Answers 3


Try this procedure :

  1. Run the Services applet and stop the service tiledatamodelsvc
  2. Delete the folder C:/Users/<your-name>/AppData/Local/TileDataLayer.
    (or rather rename it first).

This should fix everything immediately, but reboot if no improvement.

If still no improvement, run the Microsoft troubleshooter for Windows apps.

If this also fails, try to create a new user account, assure that the problem does not occur under this account, then transfer its TileDataLayer folder to your account.
This procedure is detailed in the article Fix Windows 10 Start Button Problems.


Reinstall Windows Metro Apps

Maybe reinstalling the apps can help solving this problem.I suggest to make a restore point before doing this, in case anything goes wrong. To remove all apps, open an elevated powershell-console(right click --> run as administrator) and run the following command:

Get-AppxPackage -allusers| Remove-AppxPackage

To reinstall them, open an elevated powershell-console and run the following command:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"

Please Note: Maybe there will be some errors when reinstalling the apps, you can savely ignore them. If reinstall won't work try to get full access to the C:\Program Files\WindowsApps\ Folder as mentioned here: http://winaero.com/blog/how-to-take-ownership-and-get-full-access-to-files-and-folders-in-windows-10/

Also note that a reboot could be required after reinstalling the apps.

Repair corrupt Windows system files

Another option would be to repair windows system files with sfc and dism. To do this, open an elevated command prompt and run the following command:

sfc /scannow

It can take up to 3 runs for sfc to replace all corrupt files. If you still see this error after the 3. run:

Windows Resource Protection found corrupt files but was unable to fix some of them

open an elevated command prompt and run the following command:

DISM /Online /Cleanup-Image /RestoreHealth

Please note: DISM will stay for 5-10 Minutes on 20%. This is a normal behavior. Don't try to stop DISM via CTRL + C or closing the Command Prompt


Try to do the following:

Make a backup of registry before going forward.

  1. Open Registry Editor and make a backup.
  2. Scroll all the way down to HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage.
  3. Find winstore_cw5n1h2txyewy subkey under Storage. If one's not there, create it.
  4. If you had created winstore_cw5n1h2txyewy key, go ahead and create 2 more keys named Internet Settings and Software under winstore_cw5n1h2txyewy. In case they had been already there, delete the keys under Internet Settings and Software.
  5. Go here and download EXE version of SetACL (it's a tool to manage Windows permissions from the command line).
  6. Open Command Prompt with administrative privileges and run

    SetACL -on "hkcu\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\winstore_cw5n1h2txyewy" -ot reg -actn ace -ace "n: S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493;p:full;i:so,sc;m:grant;w:dacl"

If you like to know what this does, please refer to SetACL documentation.

  1. Restart computer. Now probably apps should work.

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