This is my first time posting, so please go easy on me!

I have a user that makes frequent changes and notes to an Outlook 2013 contact in the "People" area. After making the edit and clicking "Save", the change I so clearly made does not appear until I restart her Outlook 2013 application for any contact. This does not happen on any other PC to my knowledge (including mine).

Things I have tried:

  • Waiting 5 minutes: it took a few seconds on my machine.
  • Making the change by right clicking the contact and selecting "edit".
  • Clicking the "Send and Recieve All Folders" option.
  • Repairing and rebuilding the user's .ost file and Address Book folder under Appdata\local\Microsoft\Outlook.

None of those attempts resolved this strange issue.

Let me know if I did not provide enough information. Any assistance is greatly appreciated!

EDIT: This has been happening since she was given the PC. No changes have been made since she was hired.

  • 1
    Have you checked her account settings? It's possible Cached Exchange Mode is enabled. While this may not be the culprit, if I recall correctly, Cached mode can delay updates for certain amounts of time. Closing and opening the application would "force" outlook to update any changes. – jrichall Jun 20 '16 at 20:05
  • Thank you for the suggestion. I will contact the user and report back shortly. – Eric Chambers Jun 20 '16 at 20:41
  • The user told me that she can try this tomorrow. – Eric Chambers Jun 20 '16 at 20:51
  • Here is some info on finding Cached Exchange Mode settings: Click Here – jrichall Jun 20 '16 at 20:53
  • My apologies for the late response. The helpdesk was slammed for the past couple days. Unfortunately, turning office "Cached Exchange Mode" did not resolve the issue. We waited a reasonable amount of time and it did not display the changes. This was not the case on my PC as it was fairly quick to appear with the mode unchecked. – Eric Chambers Jun 24 '16 at 15:04

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