I must install windows 7 service pack 1, for that I go to control panel and from "windows update" when I select service pack 1 update, I get the following message for long time and nothing happens.

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The hard disk light on the laptop is continuously ON and in the "resource monitor" entry "MsMpEng.exe" shows around 60 hard faults/sec

then following message is shown

enter image description here

Then hard disk light is normal


Sometimes, the Update Servers have trouble with Service Packs due to their size. To get around this problem download the service pack individually from here https://www.microsoft.com/en-us/download/details.aspx?id=5842

This includes 32 & 64bit versions. Just run the executable once downloaded. The service pack will install. Then you can re-run microsoft update to carry on with the updates.

  • Thank you so much, pls can you also help me with choosing the correct update for my system from the link that you have provided, I have Intel Pentium CPU P6200 2.13GHz – Vikram Jun 23 '16 at 8:00
  • For 64 bit Windows choose: windows6.1-KB976932-X64.exe – Joe Taylor Jun 23 '16 at 9:32
  • For 64 bit Windows choose: windows6.1-KB976932-X64.exe - it's the 2nd from the bottom. Not symbols or anything else. Just the one mentioned – Joe Taylor Jun 23 '16 at 11:46

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