1

I have a problem with my DVD-Writer:
enter image description here

  • When I insert a CD or DVD in it to play or to browse my data, it is recognized without any problem.

enter image description here

But when I insert a blank DVD or CD to write, it doesn't recognize it? We hear that the disk is rotating in the drive but nothing changes and if I startn to use Ashampoo Burning Studio and write on it, it shows that the drive is empty.

enter image description here

I thought that it may be because of using old driver software versions. But my laptop is VPCCW-1NFX/B and its optical Drive characteristics are:

enter image description here

Which doesn't support drivers for it any more?
So the only drivers that I have are the ones that I downloaded several years ago from the following URL:

http://esupport.sony.com/US/p/model-home.pl?mdl=VPCCW1NFXB&template_id=1&region_id=1&tab=download#/downloadTab.  
  • Optiarc BD ROM BC-5500S4 Firmware Update ---> OPFOPD-00208302-1060 (last modification date: 2/20/2013)
  • Optiarc DVD RW AD-7700S Firmware Update ---> OPFOPD-00209572-1040 (last modification date: 10/15/2013)
  • PIONEER BD-ROM BDC-TD01 Firmware Update ---> PIFOPD-00221882-1060 (last modification date: 2/20/2013)

I've shown the computer to the technicians of the SONY corporation representative in Iran and they say there's no problem with the hardware. Then:

  1. What's the problem?
  2. If you think the problem is because of the outdated version of driver software, where can I find and download the latest one?

I don't know if this will help or not but the following is a photo of the back and front of my optical drive with wat is written on them beneath them.

enter image description here

I use CD/DVD media of different brands but most of them are PRINCO, SONY and VEVO. I don't think the question may be related to the media.

  • Where did you get the DVD/CD media from? Has this burner worked before? Has this media worked before? You need to edit the question to add those details. – JakeGould Jun 24 '16 at 7:01
  • I am not sure the drivers are the origin of your problem, but you can find the most up-to-date version using driverscloud.com. It needs you to install a detection software on your PC, but it can be trusted and saved my life several times. Also, if you have any doubt about your optical drive, look at the tray to make sure the logos actually are "CD-RW" and "DVD-RW". – Nathan.Eilisha Shiraini Jun 24 '16 at 7:16
  • @JakeGould What do you mean by the media? the contents of the CDs or DVDs or the producer of them? – Sepideh Abadpour Jun 24 '16 at 8:58
  • @NathanShiraini driverscloud.com? Is there any way to download the most updated version of the driver from the producer's site? like the action that I've done before for my graphic card? In fact I'm in Iran and I can only use the websites that offer free services. because of not having access to international payment methods. What detection software do you recommend? I don't understand what do you mean by tray? the label of those blank CD or DVDs that I am trying to write on? or the specifications of my optical drives? – Sepideh Abadpour Jun 24 '16 at 9:14
  • @NathanShiraini In fact I've shared the specification of my laptop in the question and the photo shows that it supports CD Support: Read / Write (CD/-R/-RW) and DVD Support: Read / Write (DVD±R/±RW/±R DL/-RAM). – Sepideh Abadpour Jun 24 '16 at 9:15
0

Have you tried uninstalling the CD/DVD burner from the hardware manager, rebooting and letting the computer re-install the drivers? Also, in the version of Ashampoo that I used to use, under the settings menu, there was an entry to enable extended drive enumeration (or something similar). This somehow forced the program to see or recognize and use older or problematic drives.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.