I have an Asus 501LA that has been quirky since we got it in the summer of 2013. It was one of the early PC/touchscreen units. Aside from a couple glitches I've fixed, it's a decent machine. A few months ago I put a Samsung SSHD 250/G disk in it and upped the Ram to 12GB. Fresh install (No files or programs other than factory) of Windows 10 from ASIO file. It now boots in ten seconds from startup to desktop.
That said, I often have to force a shut down. According to the virus software Trend Micro and the Samsung Magician app that came with the SSHD, it's running at peak performance and has no malware or viruses.
It's been like this since I installed the SSHD and Windows 10. When I go to put in sleep mode or shutdown it goes to a black screen and hangs up. Nothing on the screen. No mouse arrow. Nothing. Can't re-wake the screen. The only option is to force shutdown at this point. Done it hundreds of times so far with seemingly no impact on the drive (yes I back it up). So it seems this is not affecting it. No corrupt documents or anything and it never gives error message when it reboots. No "Windows didn't shutdown properly," etc upon booting, once forced shutdown has occurred.
I am so confused by this. Is it actually shutting down and it just does it that quickly. I thought it might be Trend Micro causing the issue. About a month ago I shut that down in the system tray and it seemed to fix the issue. But it must have been coincidence because that only seemed to work a few times - when I close out AV software.
This is not a power options issue either. I don't think so, anyway. I've tried every configuration in that realm as well as disabling/enabling fast boot, etc.
Is this a BIOS issue?
Basically, sometimes the computer shuts down okay. Close the lid, hit the power button, ctrl/f2, etc. Most times it just goes to black screen, like it's starting the process of shutting down but hangs up because of a running process.. or something. The power lights stay on, etc.
Can you be more specific what you need for specs?
It's nothing fancy. It's a 64 bit machine. I believe it's Haswell generation processor. Model: intel i5-4200u, 2 core hyper threading.
The graphics for this processor is very basic, not dedicated. Intel Graphics Version: 10.18.15.4256. On the general graphics tab it says it's working properly and up to date.
Under ACPI x-64 based PC it also says it's working fine and driver is up to date.
Running the DirectX tool it has the driver model listed as WDDM 2.0, which isn't mentioned under device manager. An online search indicates Intel graphics driver model WDDM 2.0 is a new driver for Windows 10. Might it have anything to do with a conflict of the new driver and the Asus machine's display itself? According to the device manager it's a "generic PnP monitor. This wasn't an issue with Windows 8.
Should I try to roll back the driver to previous version it used with Windows 8?