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I have a Windows 10 laptop that one day stopped booting (my wife was using it, she doesn't know what caused it).

If I boot it normally, it shows the blue windows and the rotating dots for a while, then goes to black screen, no cursor, no mouse. the only thing that I can do at this step is to turn it off.

I tried F8 and Shift + F8 to go to safe mode, but those keys do not work, even if I am not using uefi.

If I place a USB stick with Win 10 image on it (downloaded iso with windows tool and put on stick with rufus) the OS loads fine and I get to desktop.

I tried everything with bootrec (fixmbr, fixboot, scanos, rebuildbcd) but the only os that is found has path on windows.old, and I think that is the old Win 7 (before updating to win 10).

Why Win 10 on c:\windows folder is not recognized? How do I fix this?

  • how it finished?:) I have the same issue now:) – P.K. Jan 26 '17 at 16:28
  • @P.K. I had to format and reinstall Windows 10. I didn't had that issue anymore. I didn't find any other way unfortunately. – Terix Jan 31 '17 at 17:11

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