I am trying to get my computer to sign on to 64-bit OneNote 2016 on Win 7.

While the popup window shows up fine, when I input my credentials and although I get no error messages, I get another identical popup asking me to sign in.

I have tried this for two separate accounts both of which sign in fine on the OneNote website on my browsers. I have also tried uninstalling and reinstalling. I can't try the 32-bit version as I have 64-bit Office installed.

All "official" answers on MS forums seem to be vague and unhelpful. The only real conclusion is that it's only a OneNote 2016 problem, so if anyone has a link to an earlier version I'd also take that.

  • This sounds like a SSL problem. Can you log into the account through a browser on the machine in question? – Ramhound Jul 15 '16 at 19:55
  • Yes, I already said so - I'll edit to make it clearer just in case. – surfmadpig Jul 16 '16 at 18:25
  • @surfmadpig Have you tried clearing credential manager from control panel ? – pun Jul 16 '16 at 18:32
  • @pun, there are no credentials listed there. – surfmadpig Jul 17 '16 at 20:37
  • Is there any firewall blocking it perhaps? Are you using a pirate copy perhaps ? If you purchased it you're entitled to tech support, if it's pirate that could very well be the reason it's not working (i.e. it might be patched to block communication with MS) – user576053 Jul 20 '16 at 1:33

I don't know if it was luck, voodoo or pure logic, but I found a fix. I too could not login to ONE PC for weeks. However, I was able to login to other PC's fine. I tried uninstalling and reinstalling One-Note several times to no avail. So, my last try was to delete One-note from the hard drive and then copy some big files to the PC in hopes that those files would fill up that area on the hard drive so One Note would be forced to install on a different area of the hard drive. I'll be darned that it worked!!! Try it before pulling all your hair out!

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Not the answer you're looking for? Browse other questions tagged or ask your own question.