If you have the latest drivers, they should work. You can try uninstalling and reinstalling them.
If this doesn't work (and I imagine you're on Windows), find the "Sound" window - either right click the sound icon and then select "Sounds", find it in Control Panel or try to find it with search.
Right click on your device (in my case Focusrite USB sound card) and click Properties. Go to Advanced tab and see what "default format" options you have.
It should be 2 channels (for stereo, 1 channel is mono). Choosing 16 bit over 24 bit is more likely to work on all devices. The sample rate should be either 44100Hz or 48000Hz.
In any case, play around with settings and see if anything helps.