In fresh installations of Windows 7 Professional 64-bit (fully patched) and Windows 10 Professional 64-bit, the installation of the Action Pack version of Microsoft Office Professional Plus 2016 32-bit is getting stuck on ~70 % (progress = 478 px, progress bar = 656 px).

I thought there was something wrong with my installation media so, on 2016/08/25, I logged into the Microsoft Partner / Action Pack portal, downloaded and extracted file "SW_DVD5_Office_Professional_Plus_2016_32_BIT_X64_English_C2R_X20-30528.ISO" (SHA-1 checksum / hash F6FE715A45B0C31D537A3213256E81527171A9EA), and tried again but to no avail.

Here are some screenshots:

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I haven't been able to find anything on the web for this, hence this post.


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  • 1
    How long did you leave it "stuck", before giving up? When it's stuck is the HDD and/or CPU busy? Aug 26, 2016 at 17:02
  • Since you gave no system specs we can only guess, sometimes you have to let it run overnight, be patient.
    – Moab
    Aug 26, 2016 at 20:23
  • Your screenshots are not really of anything helpful. Only the last one provides any significant information. Pictures of the installer before the problem happens, and the folder where the installer was saved too, are tell us very little if anything
    – Ramhound
    Aug 30, 2016 at 14:16
  • Fine, I have removed them. Aug 31, 2016 at 7:53

1 Answer 1


An updated installer has been released (ISO file MD5 hash 400822373C99182A558DC4EA4CC7F700) which resolved the problem.

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