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My "WD My Passport Ultra" (2 TB) isn't showing up whenever I plug it in. My case seems to be slightly different than all the other cases posted on this site:

What's going on:

  • The unit is getting power
  • Light blinks at first then after ~3 seconds stays on (normal behavior)
  • Disk inside is spinning
  • Device isn't showing in "This PC" folder
  • Can't find in Device Manager or Disk Management
  • Doesn't matter which USB port it is plugged into. I can confirm that all USB ports are working.

What happened: Cord got knocked out while Windows 10 was running its usb fixing utility.

I have tools to repair corrupted partitions and even software to recover lost data. But I need it to actually show up on the computer before I can run any of those.

Any help would be much appreciated!

  • Have you tried a different USB Port usually a good start, could be some damage from when the cord was pulled out. – Englishman Sep 8 '16 at 13:58
  • I have, and no matter which port it still won't show up. – Nicholas Summers Sep 8 '16 at 13:58
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    Have you tried it in safe mode? – Kaizerwolf Sep 8 '16 at 13:59
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    Have you restarted your machine, stupid thing i know but sometimes device manager likes to throw a hissy fit – Englishman Sep 8 '16 at 13:59
  • I haven't tried safe mode or restarting yet. – Nicholas Summers Sep 8 '16 at 14:00
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Have you restarted your machine, stupid thing i know but sometimes device manager likes to throw a hissy fit

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I would also try loading it in a Linux box or liveCD. If you plug it in and it shows up and it will let you mount it, then you know that it is just windows being a jerk and your drive is fine.

If you can mount it try running fsck /mnt/"your-drive" and see if that helps. Then try using it in windows again. Just a suggestion.

  • +1 This is what I normally do but I haven't had a chance yet. – Nicholas Summers Sep 8 '16 at 14:07

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