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I've been running Quickbooks 2010 on Windows 10 for the last year with no problem. After this last Windows 10 update, however, I am no long able to open Quickbooks. It opens to the point where it asks me to register and then it crashes regardless whether I choose Register Now or Register Later. I have tried the following:

  1. Uninstalled and reinstalled QB with clean install, including using the Clean Install tool.
  2. Repaired the installation
  3. Re-registered QB in the registry using the reboot.bat tool in the QB folder.
  4. Ran sfc /scannow -- no errors found

The problem is not the data file because I get the same response whether opening the data file or a sample data file. I confirmed this by installing QB2010 on my laptop and the program registered successfully and opened the data file with no problems.

The application event logs show these errors:

An unexpected error has occured in "QuickBooks Pro 2010": Connection Error:Invalid user ID or password

An unexpected error has occured in "QuickBooks Pro 2010": Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=C:\Users[my username]\Documents[data filename].QBW;ENG=QB_data_engine_20;DBN=df443c5d1bab473882f50ceca47a343a

An unexpected error has occured in "QuickBooks Pro 2010": DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'..\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'

An unexpected error has occured in "QuickBooks Pro 2010": QuickBooks has experienced a problem and must be shut down.

Faulting application name: qbw32.exe, version: 20.0.4017.807, time stamp: 0x510c5e5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.187, time stamp: 0x57cf98b1 Exception code: 0xc000041d Fault offset: 0x000d96c2 Faulting process id: 0x3c04 Faulting application start time: 0x01d216bdb77c11e8 Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2010\qbw32.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: bc8ee4f4-5ce5-4b18-a9a6-04833222760f Faulting package full name: Faulting package-relative application ID:

An unexpected error has occured in "QuickBooks Pro 2010": DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'..\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'

How can I fix this?

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  • Did you apply all of the patches? 2010 has approx 9 major patches by now. If you can get to Get Updates that should handle them all.
    – cybernard
    Sep 26, 2016 at 1:57
  • I did get in and apply the patches somehow by using the sample file but now that won't even load. Sep 26, 2016 at 3:57
  • It's the registration component that crashes the program. I can open the file but I get a screen asking if I want to complete the registration or do it later. Regardless which option I choose, the next page tries to open but crashes. Sep 26, 2016 at 4:00
  • I even tried removing every reference I could find to Quickbooks in the registry and then reinstalled. Still no joy. Sep 26, 2016 at 5:56

2 Answers 2

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I had a user with the same problem you are facing. Win 10, QB 10, same DLL. I actually came across this when looking for a solution, but couldn't find anything specific for it online. the only clue I had is that she said it did updates last night, and didn't work today.

I had to roll back the Windows 10 to the previous build and it worked. I used the registry to set the network adapters to metered connections so it wont load updates. Its not a permanent fix, but they are going to upgrade their QB pretty soon now that this happened.

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  • I can't roll back to the last build -- I get a message that says the required files have been deleted. Go figure. :-( Oct 1, 2016 at 0:10
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QuickBooks V2010 is now nearly 10 years out of date. A user above had to roll back Windows 10 to a prior version. So you are now at a point where you must upgrade QuickBooks to a newer version. Windows 10 keeps marching on.

FWIW here, I am a QuickBooks Pro Advisor and serve QB clients.

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  • If I remember correctly, Intuit's side only supports 3 versions back? At least for the Pro tier, not sure if the same applies to Enterprise.
    – Arctiic
    Feb 28, 2020 at 22:55

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