I lost access to the original e-mail used for my Intuit QuickBooks Payments account and had to start fresh with a new account. Unfortunately, the old account is still baked in to my company file and I cannot find any way of unlinking it to use the new one.

How can I do this in QuickBooks Desktop 2014?

  1. With your company file open, press F2. This will open the Product Information window.
  2. Press Ctrl + A and click 'Yes' when prompted to clear your AuthID. Clear Upload Times or AuthID prompt
  3. Restart QuickBooks
  4. Use Customers > Link Payment Service to Company File
  5. Log in with your new merchant account credentials

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.