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I lost access to the original e-mail used for my Intuit QuickBooks Payments account and had to start fresh with a new account. Unfortunately, the old account is still baked in to my company file and I cannot find any way of unlinking it to use the new one.

How can I do this in QuickBooks Desktop 2014?

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  1. With your company file open, press F2. This will open the Product Information window.
  2. Press Ctrl + A and click 'Yes' when prompted to clear your AuthID. Clear Upload Times or AuthID prompt
  3. Restart QuickBooks
  4. Use Customers > Link Payment Service to Company File
  5. Log in with your new merchant account credentials

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