I am having problems trying to copy and paste files in Windows 10 and I can't open the control panel. I am getting the following error message:

Windows Explorer has stopped working
Windows is checking for a solution for the problem

And a few moments later..

Windows Explore is restarting

But after that the error is not resolved.

Here is the error log message from the Event Viewer:

Faulting application name: explorer.exe, version: 6.2.10586.589, time stamp: 0x57cf9743
Faulting module name: shellex.dll, version:, time stamp: 0x56cc98f5
Exception code: 0xc0000005
Fault offset: 0x0000000000007f3b
Faulting process ID: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report ID: %13
Faulting package full name: %14 Faulting package-relative application ID: %15

I think this problem began when I upgraded Kaspersky.

1 Answer 1


The file shellex.dll crashes your explorer:

Faulting module name: shellex.dll, version:, time stamp: 0x56cc98f5 

Doing a google search shows that the file is indeed part of Kaspersky. Look again for a new update.

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