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I am a novice in publishing podcasts, and recently noticed the status of my podcast on iTunes' Podcasts Connect is set to "Deleted". Nothing has been published from my podcast since September, despite me publishing to my podcast hub. There is no info as to why and I have not been notified.

I have tried to figure out why, and what to do about it, and I can only find info that is not relevant (that the content is illegal etc, which is not the case). I have also validated the feed. The only other thing I am guessing could be the problem is that the language is set to English, whereas the podcast itself is in Norwegian.

So, two questions:

  1. Could the language be the problem here? If so, how do I change it? I couldn't find info in Squarespace (my site's hosting provider) or on help in Podcast Connect.
  2. How do I go about finding out why my podcast has been deleted?

I would be grateful for any tips, as I want to get the podcast back on track spreading the word on brain research for kids.

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Over at discussions.apple.com, Roger Wilmut has this tip:

To contact Support go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

The link is an email address for PodcastSupport@apple.com. The link Roger mentions doesn't work with browser-based email readers. For native apps, it populates the email with subject Podcasts Connect Support and the following in the body:

Help is on the way. What is —

  • Your Name:
  • Your Podcast Title:
  • The iTunes Store URL:
  • The RSS Feed URL:
  • The Apple ID Used to Submit the Podcast:

Now, how can we help?

While we’re reviewing, check out Podcast Connect Resources and Help for more information. https://itunespartner.apple.com/podcasts/

Sincerely, Apple Inc.

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