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Rather a weird issue I am having here. Recently something happened to my Nexus 5 Android phone and it stopped being recognized by the PC saying that the device has malfunctioned. Please see the error message below:

enter image description here

The funny thing that it works fine on Mac laptop.

I have tried:

  • Different USB ports
  • Different PCs
  • Different USB cables
  • Tried both Windows 7 and Windows 10

This is behaviuor persists on all of them.

Given the fact that the device is still in working order (as it works well on Mac), I suspect that it might be some weird setting or configuration that I am missing? I tried different USB connection modes though (MTP/Camera). I also tried to enable/disable the debug mode.

Any ideas?

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  • So it fails on any PC with any USB port and any USB cable, but works on Mac? Suppose you go to a shop and they plug it into their PC with their cable, does it fail for them?
    – barlop
    Jan 5, 2017 at 6:41
  • @barlop What shop do you mean?
    – Eugene S
    Jan 5, 2017 at 6:42
  • I just mean if joe shmoe tried it in their non-mac computer would it fail as well. It just seems so strange if it fails in multiple PCs but works on a MAC. Have you tried it on multiple Macs?
    – barlop
    Jan 5, 2017 at 6:42
  • I don't know if usb debugging mode would make a difference.. try turning that off, if it's on. If you haven't heard of it then you probably never turned it on. 'cos it may even be a hidden setting quite tricky to turn on.
    – barlop
    Jan 5, 2017 at 6:43
  • @barlop well I assume I've got that option covered by trying at least 5 absolutely different PC/cable configurations including at work.
    – Eugene S
    Jan 5, 2017 at 6:44

2 Answers 2

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1st try: Have you tried re-installing the USB drivers? This could solve the problem for you (I had a similiar problem with my Nexus 5).

https://developer.android.com/studio/run/win-usb.html


2nd try: Is MTP enabled on the phone?

Settings > Storage > Menu > USB connection to the computer

Also in the Developer Options there is a default behaviour "Select USB Configuration" you could set it to MTP too.


3rd try: Wipe the cache partition, this solved most of my strange problems during development.

https://support.t-mobile.com/docs/DOC-32767

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  • Yep, tried that.
    – Eugene S
    Jan 5, 2017 at 7:32
  • Is MTP enabled? It should be under Settings > Storage > Menu > USB connection to the computer (sorry have Cyanogen on mine now)
    – Philipp
    Jan 5, 2017 at 7:40
  • Also in the Developer Options there is a default behaviour "Select USB Configuration" you could set it to MTP too.
    – Philipp
    Jan 5, 2017 at 7:44
  • As I mentioned in my question, I tried MTP as well.
    – Eugene S
    Jan 5, 2017 at 7:47
  • I also found this very voodoo-ish article: windowsreport.com/windows-10-doesnt-recognize-android Solution 8> Turn on Airplane mode (can't hurt to try it)
    – Philipp
    Jan 5, 2017 at 7:48
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Check in Device Manager if the device is shown properly.
If not (shown in Other devices) maybe you have to install OEM USB Drivers

Check here for more:
Install OEM USB Drivers

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