My issue was that when I was plugging in my XBox One controller in my Windows 7 PC, the error was popping up that the 'USB Device could not be identified.' Good job Microsoft.

The sad thing about this is that on Windows 7, the drivers for the Xbox One Controllers specifically are supposed to download automatically when the device is plugged in. Obviously, since the Device Manager cannot identify the device in the first place, it doesn't know what drivers it needs to automatically download.

Unfortunately for all of us, the solution to manually download the drivers on the support website (http://support.xbox.com/en-US/xbox-on-windows/accessories/connect-xbox-one-controller-to-pc) is, at the time of writing, obsolete.

The webpage instructs you to follow these instructions:

  1. Navigate to the Xbox One Controller results page on the Microsoft Update Catalog
  2. Download the correct version of the driver for your operating system (64bit vs 32bit)
  3. Extract the contents of the .cab into a file directory.
  4. Right click on the xb1usb.inf file, click install, and click yes.

However, users will find that when doing 'Right Click/Install' on the 64bit version of the drivers that the method of installation is no longer supported in the file. It throws the following error:

The INF file you selected does not support this method of installation

  • 1
    The 360 and Xbone controllers are different and connect to the computer differently. Xbox uses Bluetooth, and 360 requires a proprietary adapter to function. Fixes for one will not likely work for the other. – music2myear Jan 23 '17 at 20:06
  • @music2myear - Xbox One controllers can be connected to a PC using a any micro-USB cable. XBOX 360 controllers require a special USB cable to be connected to a PC. A wireless Xbox One device requires either the updated Bluetooth controllers, and a standard Bluetooth reciever, or the Xbox One pc wireless receiver. Xbox 360 required the XBOX 360 PC reciever which has been long been retired but clones exist. – Ramhound Jun 8 '17 at 11:54

Instantly I wanted to do some dirty edits to the file to add the flags and lines required for it to be supported, however before I did something so absolutely and utterly stupid as to make manual edits to driver software without any knowledge whatsoever on the subject, I decided to take the device manager for a test run.

Here's what I did:

  1. Load up Device Manager
  2. Find the unidentified device on the list (will have a yellow error triangle)
  3. Click, "update driver"
  4. Click, "browse my computer for driver software"
  5. Click, "let me pick from a list of device drivers on my computer"
  6. Then Click, "Have Disk", and instead of selecting a disk drive, click browse
  7. Find the IMF file that you downloaded from the Update Catalog, select it, and click Open.

The device drivers should install correctly now, and you'll be able to play your nerdy games with no dirty edits to the file.

  • This is pretty standard manual driver installation methodology. Glad it worked for you. – music2myear Jan 23 '17 at 20:07

On my Windows 7, my Xbox One controller works both, via USB 2.0 and USB 3.0 ports, however, the controller's icon will show up in the Devices and printers menu only when I connect it via the USB 3.0 port! Hopefully this will also work on your PC.


I know this question is almost a year old, but there is an easier way to get the drivers. Although Microsoft removed the standalone driver installers from their website, there are still archived versions thanks to the Wayback Machine. It's as simple as using the installer and restarting your PC.

32-bit: Download

64-bit: Download

  • I think your answer should more elaborative and you need to show those steps also which could help the OP to fix the issue easily. Good composition makes the answer better. please refer this link superuser.com/help/how-to-answer also. – Rajesh S Jun 1 '18 at 17:38

protected by Community Oct 8 '18 at 3:36

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