I tried to hibernate my dell laptop, it takes very long time then a blue screen appears. the computer restarts showing a dialog including this information.

I'm using windows 7 and it's fresh installed.

Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA80039E4040
BCP4: FFFFF80000B9C4D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

C:\Users\Ahmad Khattab\AppData\Local\Temp\WER-1845897-0.sysdata.xml


1 Answer 1


Both crash dumps hint at a driver called “CH9100NIC64”. It is a network adapter driver. Apparently, it belongs to some USB Ethernet adapter.

Assuming that you have a USB Ethernet adapter, remove it and ideally the driver, too. Try again.

Consider buying a different adapter. This one was probably cheap for a reason.


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