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Being a new fan of the cloud, I moved all my important folders and files (ca. 18 GB) to the Google Drive folder on my Windows 10 PC. I have the 100 GB package.

The sync started in the background and I let it running (on a slow connection).

Just today I found out that about 500 files are missing! They are not existing locally anymore, and also not on the Drive. Obviously, Google Drive removed them from my local Google Drive folder instead of uploading them to the cloud.

Now I am wondering:

  1. How is that possible? Sync issue?

  2. How can I recover the files? They are definitely gone. Also not in the trash bins (online/offline). (Lucky me I have a backup from a month ago, but just imagine another user without backup faces the same problem.)

  3. How to prevent the nirvana-loss of files?

Thanks for any advice and help.

  • Is it the only you who allowed to connect to GD? Are there any other devices setup to sync with GD? – Alex Feb 8 '17 at 8:37
  • My Android smartphone has also access. However, the Google Drive app was not running. – Kai Noack Feb 8 '17 at 8:51
  • Did you check trash bin online and in recycle bin locally, are there missing files? – Alex Feb 8 '17 at 8:56
  • Checked all. The missing files are not there. That's the evil part of the issue! – Kai Noack Feb 8 '17 at 8:57
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I had the same issue when I attempted to move my photos folder over to the drive. It seems when you drop a very large amount of files or folders over at once it just stalls and never actually syncronises them.

This is possibly a thread worth following:

https://productforums.google.com/forum/#!topic/drive/qGVqIqEllJg

If I get to the bottom of it before you I'll post it here.

Cheers

Phill

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