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I apologize if this is not the right place to ask such a question, but this is an emergency since I cannot log in my laptop.

I am using a Toshiba P55W-C5200 Laptop, touch screen, with Windows 10.

After turning it on, the screen got stuck on the welcome page (the one with the screensaver) and the keyboard was not working. I tried typing different keys and got no response.

Oddly the mouse pointer was moving but I could not click (or double-click) on the touchpad.

I used an external keyboard but it is not working. However the usb ports seem to work when I try to charge my phone.

After manually rebooting a couple of times the keyboard just accepted one "enter" key and moved to the password log-in area, but at that point all keys were locked again.

The touch screen does not do anything. It shows a circle when touched (which indicates a click) but the click does not actually happens.

After googling for some time I tried to see if there was a hardware failure with the keyboard connection bus in the motherboard.

I unscrewed the back of the laptop, reconnected the keyboard bus and still nothing.

I tried to remotely access my laptop but the wifi key wont turn on and an ethernet cable will not work either.

Another important point: I cannot enter the BIOS, I keep hitting F12 (and tried some other keys but it goes directly to the Windows screen).

What can I possibly do at this point?

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  1. Windows 10 should (theoretically) enable additional boot options after three failed boot attempts. Though not the gentlest procedure, try holding down the power switch until the laptop shuts; reboot and interrupt the reboot with the power switch three more times. You might then be able to boot using one of the options and try troubleshooting in a Safe mode.

  2. Make a USB drive repair boot-up disk such as Ultimate Boot CD or a similar collection. Go to BIOS to enable booting from the USB drive.

  3. Download a Windows 10 ISO and make a repair disk or USB drive. Follow instructions for attempting repair.

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  • The problem was that I could not enter the BIOS. But your manual interruption was a great idea!! Thank you so much! – mjeshtri Feb 13 '17 at 16:55
  • Glad it helped... I've had to do it on different machines. BTW, perform a disk check afterwards, as this procedure may mess up volume structure. – DrMoishe Pippik Feb 13 '17 at 23:48

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