I apologize if this is not the right place to ask such a question, but this is an emergency since I cannot log in my laptop.
I am using a Toshiba P55W-C5200 Laptop, touch screen, with Windows 10.
After turning it on, the screen got stuck on the welcome page (the one with the screensaver) and the keyboard was not working. I tried typing different keys and got no response.
Oddly the mouse pointer was moving but I could not click (or double-click) on the touchpad.
I used an external keyboard but it is not working. However the usb ports seem to work when I try to charge my phone.
After manually rebooting a couple of times the keyboard just accepted one "enter" key and moved to the password log-in area, but at that point all keys were locked again.
The touch screen does not do anything. It shows a circle when touched (which indicates a click) but the click does not actually happens.
After googling for some time I tried to see if there was a hardware failure with the keyboard connection bus in the motherboard.
I unscrewed the back of the laptop, reconnected the keyboard bus and still nothing.
I tried to remotely access my laptop but the wifi key wont turn on and an ethernet cable will not work either.
Another important point: I cannot enter the BIOS, I keep hitting F12 (and tried some other keys but it goes directly to the Windows screen).
What can I possibly do at this point?