I have a TP-Link USB 3.0 7-Port Powered Hub UH700 with 7 devices connected. I have the hub connected to my laptop via a Belkin USB 3.1 Type-C to Micro-B cable. The hub works fine for a couple of seconds (sometimes minutes and sometimes even hours) and then disconnects. When it stops working, I can see the error 'USB device not recognized' and in Device Manager it shows, 'Unknown USB Device (Port Reset Failed)'. I have tried everything, literally everything but to no avail!
So far I have tried:
- using a different USB 3.0 7 port Powered Hub (TeckNet),
- using a different USB 3.0 Type-C to Micro-B Cable (CableMatters),
- using a different 6A Power Adapter for the hub,
- using only one low powered device on the hub (different devices as well to eliminate the possibility of malfunctioned device),
- uninstalling and reinstalling USB devices when they are functioning normally,
- uninstalling and reinstalling USB devices after failure occurs.
I am using Windows 10 on my Alienware 17R4 and my USB Selective Suspend is Disabled in Power Plan and I have also unchecked 'Allow the computer to turn off this device to save power' for every single device under 'Universal Serial Bus Controllers' and also under 'Human Interface Devices'.
Furthermore, I tried connecting voltmeter to my USB connector and can confirm that my hub with all devices connected at the same time is taking 0.0 amps from the USB connector and about 1.4 amps when hub is un-powered. Nevertheless, like I mentioned, for testing purposes I only have one non-faulty USB device connected to the hub in which case power draw is 0.0 amps when powered (surprise!) and 0.2 amps with the mouse connected.
The hub, when connected to laptop with a USB 3.0 Type A to Micro-B cable generates the same error (Port reset failed one) but continues to work! However, I do not get USB 3.0 speeds after the error. In fact, they drop to even lower than USB 2.0 speeds.
The hub, when connected via USB 2.0 to Micro-USB cable, works absolutely fine. Been using on USB 2.0 for about a week now with no issues but can't manage to get this working on USB Type-c.
Any suggestions would be greatly appreciated.
P.S. I really want to get this working on USB Type-C since my Type-C and Power Connector is on the back of my laptop and I really don't like the cable sticking out from the side.