A user is continuously getting this notification in Office:

ACCOUNT NOTICE. We've run into a problem with your Office 365 subscription and need your help to fix it

The user is licensed and has logged in to Office. I believe the installation is linked to a previous user who has since left and whose license has been removed. I have tried the steps described here. This has not worked. Is there a way to determine which account this was previously linked to?

  • Have you tried reinstalling office using the account of the licensed user? Maybe some stuff in the regkeys is preventing it. – RamonRobben Mar 3 '17 at 14:23
  • Reinstall will be my last resort, which is looking to be my option. Thanks – Sapphire Mar 3 '17 at 14:24

I ran a full online repair as administrator, then when logging back on as the user the Office installation was reflecting correctly in Office 365. No need to register as the previous steps I ran in the link in original post changed the license installed. User was signed in and message is no longer displaying.

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