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After I unplug my mouse/keyboard (USB, wireless), my computer stops recognizing it.

This does not happen every time, however, it happens often enough that I am seriously considering reimaging my computer. The workaround I've found so far is rebooting, but at this rate I might need to hire a Microsoft Certified Reboot Technician.

The equipment:

  • Dell Inspiron D09S running Windows 10. All drivers are up to date, and to my knowledge, Windows is too.

  • Logitech K350 combined wireless mouse and keyboard (goes to USB)

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  • Which port do you use for K350 dongle transceiver? Front? Rear? USB 3.0? Mar 12, 2017 at 17:42
  • @Ali I've tried all the ports. I mostly use front for the keyboard/mouse though
    – Cullub
    Mar 12, 2017 at 17:52
  • Ok, so any interference with USB 3.0 2.5GHz carrier rules out. Did you try the K350 in some other computer? Did you try USBTreeView to see how far the USB controller gets in "recognizing" the dongle? superuser.com/a/1181052/620011 Mar 12, 2017 at 18:11
  • I've tried the K350 with other computers, and it works fine. (Even after plugging and disconnecting). I'm fairly sure it's not the K350, at least not directly. However, I haven't been able to reproduce the issue with another keyboard and mouse (wired Dell keyboard that came with the computer, and wireless Logitech M325).
    – Cullub
    Mar 12, 2017 at 20:59
  • If I remember correctly, however, I tried checking the tree view once (with a new mouse/keyboard, during the problem), but the K350 wasn't recognized.
    – Cullub
    Mar 12, 2017 at 21:02

1 Answer 1

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Evidently the auto-installed drivers weren't good enough. I went to the K350 product page and downloaded SetPoint. When I next plugged my K350 in, it installed a bunch of new drivers, and my problem seems to have been resolved.

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  • My first thoughts were about the drivers. So that's great that it helped.
    – Stuka
    Mar 24, 2017 at 17:14

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