newbuildhomesaz.com. is your domain, the DNS A record for wildcard subdomains,
*.newbuildhomesaz.com. is not properly configured. No A record is returned:
root@node51 [~]# dig '*.newbuildhomesaz.com'
; <<>> DiG 9.10.3-P4-Ubuntu <<>> *.newbuildhomesaz.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 57822
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;*.newbuildhomesaz.com. IN A
;; AUTHORITY SECTION:
newbuildhomesaz.com. 1799 IN SOA ns8331.hostgator.com. root.gator4166.hostgator.com. 2016020100 86400 7200 3600000 86400
;; Query time: 44 msec
;; SERVER: 188.8.131.52#53(184.108.40.206)
;; WHEN: Tue Mar 14 20:23:45 CDT 2017
;; MSG SIZE rcvd: 118
If you are certain that there is an A record for
*.newbuildhomesaz.com. in cPanel, something has gone wrong on the server that prevented the zone record from being created.
You can verify this by opening a ticket with HostGator, explain the situation, then ask them to run the command
grep '^*' /var/named/newbuildhomesaz.com.db. The command should return a line that looks like this:
* 14400 IN A 220.127.116.11
If there is no such line, the A record was not created.
If that line exists, the BIND DNS configuration has not loaded the new configuration. The support administrator should run
named-checkzone 'newbuildhomesaz.com' '/var/named/newbuildhomesaz.com.db' and check that the last line reads "
OK". If there is an error, your domain's zone file is broken.
If there is no error, the BIND DNS server needs to be reloaded with
rndc reload. The support administrator can then verify that the wildcard subdomain works with
dig '*.newbuildhomesaz.com' A @gator4166.hostgator.com.
If the wildcard subdomain still does not show an A record, there is something else wrong with the DNS configuration on the server that will require deeper investigation.
Note: Since you are a tenant on shared hosting, you cannot make changes to your zone file
/var/named/newbuildhomesaz.com.db or to the DNS server yourself. A support administrator with root access will need to do this; phone and chat support cannot do this.