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I used Open Other User's Folder some time ago but I now want to completely remove it from my Outlook profile as it causes my Outlook file to hit the 50GB limit.

To try to remove it, I:

  • Right-clicked the folder in the sidebar and selecting Close "Other Folder"
    • It appears to be just hidden rather than removed from my file
  • After that, in Control Panel, I deleted my entire Outlook profile
    • When starting Outlook, it asked my for my details just like it was run on a fresh installation
    • Outlook started syncing my main folders

The next day, I got the 50GB limit error again and the folder was back.

How can I completely remove the folder so it is as if I never tried Open Other User's Folder?

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You need to have your system administrator revoke your permissions to the other user's mailbox. According to the Microsoft Office support article Access another person's mailbox:

If you are using Outlook 2013, the mailbox for which you have been granted access automatically display in your folder list.

Note that the article also applies to Outlook 2016.

Even if you remove the other user's folder manually, Outlook will automatically add it back to your profile again.

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    This should be marked as the answer. Jan 15, 2018 at 14:58

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