I just unboxed an Acer laptop, and this is the state of the screen:
Tech support suggested a couple of programs to try and revive the pixels.
It looks beyond software repair to me. Am I right?
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By looking at it, that's hardware -- the LCD panel is fractured.
You can confirm it's hardware by booting into the BIOS/UEFI, (and perhaps to a different OS, for thorough testing). If the problem still exists in the BIOS, then there's no way it can be caused by software.
Since you "just unboxed" it, box it back up and take it back to where you got it, that unit is effectively DOA.