2

My Surface Pro 4 is stuck at a black screen after installing Creators Update.

I can get task manager to open, but it can't launch explorer (it shows a small blank window that says "personalized settings" for half a second then it disappears).

I got command prompt up.

"Start ms-settings:" fails ("the wait operation timed out") so I can't access the settings window to do the rollback.

Explorer works in safe mode but I can't open settings in there either.

I googled for a way to uninstall from command prompt and found wusa /uninstall /kb #### but I don't know what the update number is for Creators Update. I found a command that lists installed updates but it only showed a single security update.

I do see a Windows.old folder in my c drive now, so I'd like to roll back the upgrade.

Any suggestions?

As I was writing up this post i got two blue screens for PAGE_FAULT_IN_NON_PAGED_AREA. Don't care to figure this out. I just want to roll back and get back to more important things.

Thanks!

Improve this question
1
  • Can you run sfc /scannow That seems the best thing to get this fixed, because until you can actually do something, I don't see a way to roll back the update.
    – LPChip
    Apr 14, 2017 at 7:13

1 Answer 1

Reset to default
2

Fixed it by locking the computer and using the power button icon in the bottom right to restart while holding shift key. From there, I found an option to revert to a previous version of windows. It was kinda hidden behind a link to "click for more options" or something like that, which I didn't notice at first beneath all the buttons for other options.

The roll back was quick and I'm up and running now. Thanks!

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .