Whenever I am trying to scan from the HP Printer Envy 4500 to MacOs Sierra 10.12 it gives me this following error: enter image description here

When the printer was installed initially, it used to scan fine but stopped scanning recently. Weirdly though it continues to print fine which indicates there is no specific "communication" issue.

I tried all the 3 methods for scanning indicated here with no success. Additionally found this forum on HP Support where others have faced a similar issue but no solution has been specified.

1 Answer 1


It's possible the scan driver is corrupted somehow. Try downloading the latest copy of the driver for OSX 10.12 from HP's site and installing that. This is the solution given by Apple. Other people suggest reinstalling OSX itself, but try the driver first.

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