Yesterday, I was working on a PowerPoint template for my dad that had some image placeholders in it (You know, the ones where you click on them to open a file picker to choose the image). When testing the template, PowerPoint froze whenever I'd try to select an image. This would happen after my first interaction with the file browser (selecting a file, moving the window, changing directory, etc).

At first, I thought this was some bug with the image selector popup. Dragging an image into PowerPoint still works so I went on my way. However, I later found that all my Office programs freeze when I open their respective file browsers, be it to save a file, open a file, select an image or do whatever else requires a file browser.

After freezing, the program will stay in the background until I force close it from task manager.

I'm running Office version 1703 (Build 7967.2161) x32


I sometimes get the following pop-up when it happens:

POWERPNT.EXE - Application Error

The exception unknown software exception (0xe0000002) occurred in the application at location 0x000000007726B802.

Thanks in advance for the help.

  • From a similar issue with an unrelated app a while ago - do you have anything installed that adds overlays to icons - OneDrive, DropBox etc ?
    – Tetsujin
    May 11, 2017 at 7:49
  • I do have OneDrive (I don't think you can get rid of it?) and Google Drive installed. However, this issue seems to also occur when I try to save to, or open from a directory that is not inside such a directory. For example, I also get the issue when trying to navigate to my downloads folder.
    – Cas
    May 11, 2017 at 7:51
  • Best I can do, I'm afraid. The previous issue caused a malloc error & the fix had to come from Microsoft. The workaround was to uninstall OneDrive/SkyDrive/DropBox or disable the overlays - navigating to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\ShellIconOverlayIdentifiers & disabling them there. I can't say whether that would fix this issue, but you could test it.
    – Tetsujin
    May 11, 2017 at 7:58
  • @Tetsujin I found these entries. All the different entries have a "(default)" entry with some guid value. What exactly should I disable?
    – Cas
    May 12, 2017 at 7:04
  • Trash all the subfolders OneDrive1... SkyDrivePro1 etc [you might want to backup the reg keys first, in case it doesn't fix it]
    – Tetsujin
    May 12, 2017 at 8:51


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