5

I see you have succussfully answered this question previously but it is not specific to my system. I have downloaded your file and created the relevant dump file but I don't know how to analyse it. Can I upload it to you for some advice please?

9

To diag a Windows Explorer crash, you need to generate a crash dump first. You can use the Windows Error Reporting service for this since Vista SP1.

Starting with Windows Server 2008 and Windows Vista with Service Pack 1 (SP1), Windows Error Reporting (WER) can be configured so that full user-mode dumps are collected and stored locally after a user-mode application crashes. Applications that do their own custom crash reporting, including .NET applications, are not supported by this feature.

To configure Windows Error Reporting, you have a few options. You can follow the steps written by Microsoft or just import my .reg file. Alternatively you can use procdump:

procdump -mp explorer.exe -i C:\explorer_dumps\

All of the above just configure Windows to write a dump file whenever explorer.exe crashes. Now wait for explorer to crash again.

To analyze this crash dump or memory dump (.dmp) from a bugcheck/BSOD, you need to install Windbg, which is part of the Windows 10 SDK.

enter image description here

  • Run windbg.exe (x86) (if you use a 32Bit Windows) or windbg.exe (x64) (if you use a 64Bit Windows)
  • Inside Windbg.exe, click on file->Open crash dump (CTRL+D> and open the generated dump file (.dmp).
  • After you loaded the dmp inside Windbg.exe, click on file->Symbol File Path and configure Windg to use debug symbols:

    SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

  • now type !analyze -v in the command box at buttom and press ENTER:

    enter image description here
    Now Windbg load the debug symbols and analyses the dump. Look here for 3rd party DLLs like in my example here where psdprotect.dll causes the crash.

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  • Thank you for this information. I have generated the dump file and zipped it. I am using Windows 7 though so am unsure if I can download this windbg.exe file to attempt debugging myself. – Pauline Lawson Jul 23 '17 at 14:20
  • should be able to use Windbg in windows 7. if you need help, upload the zipped dump (onedrive, dropbox) and post the share link here – magicandre1981 Jul 23 '17 at 15:38
  • @magicandre1981 Excellent answer. It would be good if you were to write a canonical question and answer about analysing dmp files, combining this with your other answer. Can you consider doing this please? – DavidPostill Jul 27 '17 at 7:27
  • @DavidPostill what should I do? 🤷‍♂️ – magicandre1981 Jul 27 '17 at 15:28

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