How to detect the cause of what causes Windows Explorer to crash?

Question

I see you have succussfully answered this question previously but it is not specific to my system. I have downloaded your file and created the relevant dump file but I don't know how to analyse it. Can I upload it to you for some advice please?

Answer 1

To diag a Windows Explorer crash, you need to generate a crash dump first. You can use the Windows Error Reporting service for this since Vista SP1.

Starting with Windows Server 2008 and Windows Vista with Service Pack 1 (SP1), Windows Error Reporting (WER) can be configured so that full user-mode dumps are collected and stored locally after a user-mode application crashes. Applications that do their own custom crash reporting, including .NET applications, are not supported by this feature.

To configure Windows Error Reporting, you have a few options. You can follow the steps written by Microsoft or just import my .reg file. Alternatively you can use procdump:

procdump -mp explorer.exe -i C:\explorer_dumps\

All of the above just configure Windows to write a dump file whenever explorer.exe crashes. Now wait for explorer to crash again.

To analyze this crash dump or memory dump (.dmp) from a bugcheck/BSOD, you need to install Windbg, which is part of the Windows 10 SDK.

• Run windbg.exe (x86) (if you use a 32Bit Windows) or windbg.exe (x64) (if you use a 64Bit Windows)
• Inside Windbg.exe, click on file->Open crash dump (CTRL+D> and open the generated dump file (.dmp).

• After you loaded the dmp inside Windbg.exe, click on file->Symbol File Path and configure Windg to use debug symbols:

  SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

• now type !analyze -v in the command box at buttom and press ENTER:

  
  Now Windbg load the debug symbols and analyses the dump. Look here for 3rd party DLLs like in my example here where psdprotect.dll causes the crash.