For the past 2 weeks or so now, I've been having issues with my ISP (I'm not in the US, so it's not Comcast or whatever).

Specifically, I often lose access to Google-related sites/services: the search engine itself, Gmail, Google Docs/Drive, Youtube, Google Keep are the ones I use most often. I've restarted my router multiple times already over the past couple of weeks. Same issue is encountered on my desktop (wired), laptop, iPad, phone (when connected over wifi) etc.

I know it's related to my ISP because (a) I've read some other users experiencing similar issues on social media; (b) if I tether to my phone's data connection, the problem isn't encountered.

I don't have a proxy server configured. I used to be using Google DNS but I've also tried switching back to my ISP's default DNS with no luck.

What's the best way for me to figure out what the issue is? (Preferably in a way that I can bring it up to my ISP so that they know specifically what they need to fix - talking to their customer service is a tedious experience so I've decided to figure out as much as possible before going back to them)

Screenshot of the error from the browser: enter image description here

Sample tracert: enter image description here

Pings seem ok right now (although if I leave ping -t running for a while, there's an occasional "Request timed out"): enter image description here

  • Sounds like it's either your ISP or your router. You could try to factory reset your router or borrow another somewhere.
    – SpiderPig
    Aug 20, 2017 at 17:49

1 Answer 1


The issue is most likely a peering issue between Google and your ISP - Google direct traffic differently depending on your provider.

You can probably work arround the problem by using a VPN until your ISP has solved the issue.

  • It seems to have been resolved by itself (with my raising technical details at their customer service not actually helping), but it looks like you were correct. I was able to access the problematic sites when using Tor
    – Roy Tang
    Aug 25, 2017 at 23:29

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