I want to upgrade from Windows 10 Home (which came pre-installed with the HP Spectre laptop) to Windows 10 Professional so I can run Virtual Machines. I think I can do this on the activation tab, but it crashes. This is in the event log.

Faulting application name: SystemSettings.exe, version: 10.0.15063.502, time stamp: 0x7c8bd05a Faulting module name: SettingsHandlers_nt.dll, version: 10.0.15063.540, time stamp:
0xdfd95a95 Exception code: 0xc0000005 Fault offset:
0x00000000000890b3 Faulting process id: 0x1130 Faulting application
start time: 0x01d32a6107bd9245 Faulting application path:
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe Faulting module
path: C:\Windows\System32\SettingsHandlers_nt.dll Report Id:
3d42469c-5946-4e8f-884e-b6d162e8e121 Faulting package full name:
Faulting package-relative application ID:

  • 1
    VWware Player runs very well on Home editions of Windows. It is free for home, non-commercial use. The latest releases are for 64-bit Windows only, though earlier versions can be found which ran on 32-bit.
    – AFH
    Sep 10, 2017 at 18:55
  • If you already bought a license, contact Microsoft. This could be a bug.
    – Daniel B
    Sep 10, 2017 at 18:59
  • @DanielB Everything came pre-installed with the computer. I didn't buy Windows 10 Home or Pro directly
    – patrick
    Sep 10, 2017 at 19:01
  • create a crash dump and share the dmp. I'll analyze it and look if I can see anything useful. Sep 10, 2017 at 19:45
  • You should install KB4034674
    – Ramhound
    Sep 10, 2017 at 19:45

1 Answer 1


This was fixed with the 'Creators Update', but the 'Creators Update' would not install in the normal fashion, I had to download it manually first.

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