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A colleague had a rule in Outlook so that; when they flagged a message for follow-up it was copied to a sub-folder (called Follow-up) and when they removed the flag, the item was removed from the follow-up folder, but still available in the inbox (or whatever folder it was moved to). This rule has disappeared in a move from Windows 7 to O365 (using desktop). I am unable to replicate the rule. Any ideas please?

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    Was it a Smart Folder that just showed all the items in the inbox which were flagged? – Richard Sep 12 '17 at 12:11
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I believe, you mean followup search folder that is available in To-Do Bar:

enter image description here

Right? If so, take a look at the following Microsoft Support article: https://support.office.com/en-us/article/Keep-upcoming-tasks-always-in-view-bcf25093-82f6-47f1-a7ec-cf9915186a99

  • Thanks Thims, I think it was quite simply that the Follow Up search folder needed dragging to Favourites, there wasn't any rule at all... – Jon Sep 12 '17 at 15:35

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