I have been trying to update to Windows 10 Fall Creators update (ver-1709) using the windows update option in settings.

After waiting for an hour or so to prepare, download and install the update, it fails with the following error.

Feature update to Windows 10, version 1709 - Error 0x80d02002

Has anyone else encountered this issue? Any idea how to fix this?

I currently run Windows 10 ver-1703.


2 Answers 2


The Microsoft stock answer is as follows.

Method 1:

You may try these steps to reset the Windows update components manually and check.

  1. Press Win+X on the desktop screen of the computer.
  2. Select Command Prompt (Admin)
  3. On the open Command Prompt window copy and paste the commands :

    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 catroot2.old
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver
  4. Exit the command prompt and check.

Delete the renamed folders if everything is correct.

You can try the following step if the issue persists.

Method 2:

Check if the region is correct. Follow the steps mentioned.

  1. Type "Region" on the Start screen. Click "Settings" and press Enter.
  2. On the "Format" tab, select "English (United Kingdom)".
  3. Click "Languages Preferences"> "Add a language" and add "your language".
  4. Once added, select it and click "Move Up" to make it the first language. Close the Language window.
  5. On the "Region" window, click "Additional Settings" and check if the values are same.
  6. Click the "Location" tab and change the Home Location to "your country" and then click OK.

The issue is caused by some incompatible software. This was detected by windows update, after applying the Microsoft solution as mentioned by harrymc.

Incompatible software

  • Why can't window update clearly give what exactly the issue is.. in case it did not find the downloaded components, it could silently re-get it from net and avoid users from download of full 1 gb software again..It can save tonnes of time and bandwidth to all of us Commented Oct 22, 2017 at 4:37

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