I have a Surface Pro 4. When I turn it on it goes to the screen where I enter the password and the touch screen and keyboard will not respond at all.  What can I do to fix it?

  • Does it work with the I screen keyboard? Are you able to borrow another keyboard or use yours in another surface? – Dave Oct 20 '17 at 12:29
  • Or use USB keyboard? – Darius Oct 20 '17 at 12:32
  • No I can't even get past the bitlocker. I'm not able to put in the password – Flale Kourshane Oct 20 '17 at 12:54
  • I haven't tried a USB keyboard yet – Flale Kourshane Oct 20 '17 at 12:55
  • You need to try a USB keyboard. Edit your question once you have fully investigated the problem. – Ramhound Oct 20 '17 at 15:33

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