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My serial number and build ID are completely different. Since my computer has been doing strange things (even after reset) what should I use to identify my desktop (HP) when I call support? Moreover, is the Build ID the electronic serial number? The BIOS utility only gives me the Build ID and not the serial number. Thank you for reading.

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    Contact HP and request they tell you what they need and how to get it. – Ramhound Oct 31 '17 at 2:19

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