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I have an issue when pinning Office 2016 icons to the taskbar then moving between 32- and 64-bit machines using a roaming profile. Essentially, if logging into a different architecture than when the shortcut was pinned, the icon displayed is a "blank sheet of paper" icon (see https://cdn.pbrd.co/images/GRMiMlF.png)

As the shortcut icons sit under "Program Files/Microsoft/Office", this causes an issue due to the difference between "Program Files" and "Program Files (x86)".

I have tried to change the icon shortcuts to point to the two system variables %programfiles% and/or %programfiles(X86)%, but these are the same as the physical locations (ie they don't work).

  • I could get the user to re-pin everytime they switch PC... (not likely!)
  • I could create a manual icon repository on the fileserver, and alter the shortcuts to point there (re-pinning would break this)
  • I could install the 64-bit version of Office, but no-one makes a compelling argument to switch away from Microsoft's default install option (plus any potential add-in/COM issues...).
  • I could update the OSes to 64-bit (for some reason before I took over, they had 32-bit Win7 on 64-bit machines, and automatically updated to 32-bit Windows 10), but that will take a good day or so and a 2 and half hour drive to get there (the affected PCs are in a small company where we have remote desktop/VPN access to for support, but no auto-provisioning of machines)

Have I missed something obvious?

  • You should upload your image to imgur instead. Website your choose to upload to doesn't work for me. – Ramhound Nov 2 '17 at 15:24
  • Solution: Install 32-bit Office to Program Files on a 64-bit installation. "I could install the 64-bit version of Office, but no-one makes a compelling argument to switch " - You have made your own compelling argument to switch. You wouldn't have this shortcut problem if you were using a 64-bit installation of Office on a 64-bit OS and a 32-bit installation on a 32-bit installation. Of course as you conclude just using 64-bit operating systems in 2017 would also be a solution – Ramhound Nov 2 '17 at 15:27
  • Yes, you are right, but this is an inherited setup and I haven't done much to "break" it yet! I suspect you are right with the 64-bit office re-install, just seems a little overkill for some icons... – KolonUK Nov 2 '17 at 15:29
  • It is overkill. Some of your pain is you are using roaming profiles. Additionally I suspect you could solve this by not allowing icons to be pinned to the taskbar. – Ramhound Nov 2 '17 at 15:36
  • How about using mklink to create symbolic links? For example, system with 32bit installs, make a symbolic link in C:\Program Files\Microsoft Office\Office16\winword.exe to C:\Program Files (x86)\Microsoft Office\Office16\winword.exe. – shinjijai Nov 2 '17 at 19:13

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