7

My study institution claimed that they sent two important mails. I am quite sure I did not receive these emails.

I want to rule out that I received them and just deleted them. Is there any way that I can show that I did not receive these emails?

  • 3
    This is a bit of an X-Y problem. The real problem is that you were not made aware of the information sent by the institution. You simply let them know you did not receive the emails, as that is your experience. If they push back on this, they are being unprofessional. That is, unless you have reason to believe you are likely to forget such things, or unless you think the messages may have been automatically flagged as spam before you ever saw them. – called2voyage Nov 7 '17 at 16:03
15

You'll need to contact your mail administrator and ask them to trace those e-mails. Based on senders and destinations and approximate time gap when they were sent, they can check server logs and see if indeed they were delivered to your mailbox, if they were sent to a different address, etc.

That will depend on your institution policy whether they are permitted to perform such an audit and provide you with logs, etc., though.

Just by yourself it's complicated to prove you did not get those e-mails, server logs will probably provide a more robust answer to this.

  • This is what I did. Indeed the mail was sent to an old email address. Not that they admitted the mistake, they simply argued again "the mail has been sent on ... to this-and-this address", subtly replacing the address by another, old one, which I never gave to them. Apparently they are able to access information from a government-controlled site where I entered it. – Ruben Dec 8 '17 at 14:50
3

No. E-Mail doesn't provide a reliable mechanism for this. You can write mails that "require" a feedback whenever they've been read. You could tell them to show you that they got that information for those E-Mails. But sending and requireing this is an optional feature.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.