So, I have been having issues with Windows 10 Update and Windows Store.

To start, This PC is running Windows 10 Home, which was updated from Windows 8.1.

I don't exactly know when the issues began (I don't often use the windows store, and all updates should be running automatically after hours). However, now when attempting to download a new app, I ran into problems.

Firstly, the error I received when attempting to download an app was this:

Something unexpected happened

Code: 0x80072F8F

I then attempted to "Get Updates" (from the store) to the same effect. I then tried running Windows Update, which gave me a separate issue:

We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.

I then went exploring for some solutions: I found a Microsoft Answers article on the Error Code, as well as another Microsoft Answers article about fixing the windows Store, and a TechNet article.

None of these articles have been able to help me fix the issues. In the TechNet article it advised collecting a log of the Update Service, which I have (but is apparently too big to upload - let me know what information I can take from it and post what is relevant).

I also have the Sophos Firewall Hardware, and Sophos Endpoint Antivirus running in the network.

  • 1
    Is your computer part of a domain and is a WSUS server running on it? Or did you try some custom windows update patch management software? Also, have you tried again after disabling/bypassing the firewall(s)? – LPChip Nov 10 '17 at 7:40
  • 0x80072F8F = ERROR_WINHTTP_SECURE_FAILURE, ERROR_INTERNET_DECODING_FAILED. disable sophos and look what happens – magicandre1981 Nov 10 '17 at 16:03

Turn off all of your Firewall and antivirus temporarily.

Run this official Windows Update troubleshooter:

Windows Update Troubleshooter


Then download the Windows Update again.

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