I am trying to eliminate a random (and quite frustrating) behavior. At seemingly random intervals my mouse (a corded Razor Mamba) doesn't respond. I have stripped out just about every imaginable background task and replaced every wireless device with a corded device. I have also had the Task Manager Performance tab open to see if there was some associated spike in something (RAM, CPU, or I/O), but all remain relatively flat. I have disabled the Realtek HD Audio Manager (referenced in one article as a possible culprit in mouse hanging), but still, the problem persists. The computer is very capable (i7 Skylake X, 32 GB of RAM and a Samsung SSD 950 PRO NVMe drive task manager

Any ideas where I can turn to next?

  • I think its your CPU. Sometimes the interrupt from your mouse is ignored by your CPU. linustechtips.com/main/topic/… – Gabriel Fair Dec 1 '17 at 20:43
  • Check Device Manager and make sure devices are not disappearing (Specifically your Mouse) I would also recommend you look into updating your drivers, specifically your USB Controller or Chipset. – Cheesus Crust Dec 1 '17 at 20:45
  • @CheesusCrust I built this PC less than a month ago and I started with a clean copy of Windows 10 Pro, and everything I could get from here asus.com/us/Motherboards/TUF-X299-MARK-2/HelpDesk_Download so I believe the drivers are updated. I double check the device manager and nothing is flagged as missing a driver, however after taking that screenshot I am now trying to reproduce the mouse hang bug with Elgato Sound Capture and IAStoreIcon disabled (I don't have any SATA drives in this computer so I don't need to monitor them) – Jason Sperske Dec 1 '17 at 20:52
  • My motherboard does have a PS/2 port, so I can try that, however disabled even more software hasn't removed the "random" lag – Jason Sperske Dec 1 '17 at 20:59
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    How old is the mouse? Is there maybe a broken or frayed cable? – Mokubai Dec 1 '17 at 21:26

Well, I don't have an explanation as to why the two previous mice failed, however, the last 2 steps I completed that seemed to eliminate the issue are to install the Razer Synapsys software (which includes specialized drivers instead of the default Microsoft USB drivers) and to calibrate the mouse pad. After using the computer for the last hour I am not getting the random mouse hanging, and I didn't need to resort to plugging in a modern mouse in a modern computer over an old PS/2 port. Hope this helps others.

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