I have a dell inspiron 3542. It's battery timing is 3-4 hours. But recently it started behaving weirdly. Battery suddenly drops to 0% and it turns off and doesn't start. I have to recharge to start it again. I thought it might be battery issue, so I got it replaced. The new one worked fine for a week or so. And now it's having the same issue. I'm a heavy Laptop user and can't go with this. Any thoughts or ideas on where's the fault? Or why is this issue happening? I have also reinstalled my windows to see if that was a software issue.

  • Check the embedded controller (if you can) that controls the charging process. Del support can help to troubleshoot – TomEus Dec 1 '17 at 22:10
  • Don't know about embedded controller. Where can I get help? & Any idea of what's causing the issue? – Saqib Ameen Dec 1 '17 at 22:12

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