I am using OTRS last 5 month without any problem but currently facing problem to automatic ticket generate. in the log showing below error.
and from tail -f /var/log/httpd/error_log, we are getting below log:
ERROR: OTRS-CGI-92 Perl: 5.16.3 OS: linux Time: Sat Dec 9 17:05:31 2017 Message: Module Kernel/System/Ticket/Custom.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)
Note: When we select manually from GUI its creating ticket but it should me created automatically.
Please let me know if needed any further info